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13.4. FileWave: Force verify your files?

This is how to manually initiate Verify to fix apparently malfunctioning applications. Your device will automatically Verify every 24 hours if connected to the Internet. The FileWave Kiosk contains an info pane with a Verify button for the user to initiate a request to the server to verify, update, and repair any associated Filesets. This is the identical method the tech dept uses to fix your files.

Since spring 2016, your device can check in with the Ravenna Public Schools FileWave server from external locations. You do not need to be onsite. How long Verify takes depends on the speed of the Internet connected network you use.

1. Get your RPS device connected to a wired, or wireless, network with access to the Internet.

How you get connected will depend on your location.

2. Open the FileWave sail by clicking it.

If the FileWave sail is not showing, wait patiently. It may take 2-3 minutes for your device to check in with the FileWave server after getting online.

  1. Click Client Info...

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3. FileWave Kiosk

  1. Click Verify (once) to begin verifying files. Verify takes "awhile."
  2. The Status: message line should tell you what is happening with FileWave. Assuming your Server Connection: status is "connected" a Verify will take some time. Patience please.
  3. Other information regarding your device and FileWave appears here.

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4. FileWave Kiosk

Status: will begin alternating between Running... (shown) and Check for a new model in 'nn' seconds. This means Verify is finished.

Try opening the troublesome program now. If it still doesn't open, update your help desk request for further intervention by the tech dept.

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Filewave  /  Software  /  Imaging  /  Troubleshooting  / 

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