Home → User Self Service → Enhancing Your Issue Reporting → HelpDesk: Submitting a new request
1.1. HelpDesk: Submitting a new request
The Ravenna Public Schools' helpdesk portal is a support center where you'll find documentation, customer forums and request submission forms. All support files on the portal were created specifically to answer questions posed by RPS users.
1. Look at your Dock or Desktop for the the icon
Don't remember the URL (address) of the portal? Look for the Bulldog icon the tech department has helpfully (tried to) put on your device.
2. The RPS Tech Dept helpdesk portal
Navigate to http://helpdesk.ravennaschools.org
Reminder: Helpdesk requests aren't NIRTS (Need It Right This Second).
- Click Submit a Request
3. Submit a Request for Assistance
Begin filling in the form
- First name
- Last name
- Email address. Accuracy is critical. Your email cannot be mistyped. Proofread a lot before submitting the request.
- Pick a category that you think is closest to your issue.
4. Submit a Request for Assistance
Answering these three questions may seem tedious and redundant.
Au contraire. It helps you define the issue for us. Hence, we can respond quicker.
5. Submit a Request for Assistance
Attaching a screenshot(s) is highly encouraged (A picture is worth a thousand words). Remember, the better you define the issue for us the faster we might be able to resolve it.
- Click Browse... to navigate to your screenshot (up to three (3) here. You can attach more files to a future response.
- Click the square because you are not a robot.
- Click Submit Request.
An email will be sent to the email you typed in (accurately) earlier. You may follow the instructions in the email to reply to the request without returning to the portal.