1.1. HelpDesk: Submitting a new request

3. Submit a Request for Assistance

Begin filling in the form

1. First name
2. Last name
3. Email address. Accuracy is critical. Your email cannot be mistyped. Proofread a lot before submitting the request.
4. Pick a category that you think is closest to your issue.

 

4. Submit a Request for Assistance

Answering these three questions may seem tedious and redundant.

Au contraire. It helps you define the issue for us. Hence, we can respond quicker.

5. Submit a Request for Assistance

Attaching a screenshot(s) is highly encouraged (A picture is worth a thousand words). Remember, the better you define the issue for us the faster we might be able to resolve it.

1. Click Browse... to navigate to your screenshot (up to three (3) here. You can attach more files to a future response.
2. Click the square because you are not a robot.
3. Click Submit Request.

An email will be sent to the email you typed in (accurately) earlier. You may follow the instructions in the email to reply to the request without returning to the portal.

1.2. Provide Details To Your Request

Providing a short descriptive sentence of the issue is a good way to start.

Providing details, however, may hasten resolution.

Some common questions to answer in your request include:

1. Does it happen after you restart your computer? Save your work before restarting.
   Be sure to update this request if restarting solves your issue. We want to know :-)
    
2. How often does it happen? Is the problem intermittent, or can it be reproduced?
   
   
3. When does the problem occur?
   
   
4. What program are you using?
   
   
5. What kind of file is it?
   
   
6. What is the URL (web address) you are trying to access?
   
   
7. Describe the steps you are taking.
   
   
8. If you get an error message, what does it say? Screenshots can help with this.
   
   
9. What program(s) were open when the error occurred?
   
   
10. Login issues? Include what you think are the login credentials (username / password) you attempt to use.
    
    
11. If you have any attachments such as screenshots or documents, attach them to this request.

Information Services. "How To Submit A Help Desk Request." 2014. Oregon State University. 20 March, 2014. <http://oregonstate.edu/is/client-services/cn/tech-tips-using-cn/getting-help/how-submit-helpdesk-request>.

1.3. Shortcuts for taking pictures of the screen

Attaching a screenshot when reporting issues often helps to troubleshoot the issue.

This embedded screenshot comes from Finder > Help >Search: screenshot > click the "Shortcuts for taking pictures of the screen" match.

 

1.4. How Do I Start Activity Monitor?

Online instructions

• How Do I Start Activity Monitor?

1.5. How Do I Create a HelpSpot Login To View Previous Requests?

Online instructions

• How Do I Create a HelpSpot Login To View Previous Requests?

 

2.1. Flash - Safari - Set Preferences

3. Adobe Flash Player plug-in

Beware when sites unexpectedly ask you to turn on Flash. If you aren't expecting it, investigate before allowing it.

1. Verify Adobe Flash Player is checked.
2. Look for the relevant website.
3. Choose "On" for websites you trust.
4. You might want to change this to Ask.
5. Click Done after making your changes.

 Close your Safari preferences and try the website again.

2.2. Flash - Safari v11.0.2 - Preferences

"Safari 10 introduces a major change in the way the browser handles  plugins. In short, proprietary plugins like Adobe Flash will be disabled  by default when browsing the web.... Safari is smart however  it will  allow you to enable Flash temporarily on demand." --Mayo, Benjamin. "With Safari 10 on MacOS Sierra, Adobe Flash Will Be Disabled by Default When Browsing the Web." 9to5Mac, 14 June 2016. Web. 30 Aug. 2017.

1. Where the Flash settings are depends on the version of Safari you use. These instructions are for Safari version 11.0.2.

Check your version of Safari.

1. Click Safari
2. Click About Safari

2. About Safari

1. The version is shown on the window that opens.
2. Close the window afterward.

3. Open Safari Preferences

1. Click Safari
2. Click Preferences...

4. Websites

1. Click Websites
2. Click Adobe Flash Player. This plug-in should be checked.
3. The website in question should be set to on. Change it to On if it is not.
4. If you want Flash to be turned on automatically, set "When visiting other websites:" to On.

Close Safari Preferences when finished.

2.3. Firefox: Set preferences for PDFs to "Preview in Firefox"

Use Firefox preferences to control how Firefox works overall and how files are handled.

1. Open the Firefox preferences

1. Click Firefox
2. Click Preferences

2. Application Preferences

1. Click Applications.
2. Begin typing "pdf" without the quotes. Firefox will automatch characters as you type.
3. Click on the Action options.

3. Action options

1. Click the option you desire for pdf links.

4. Firefox Preferences

Firefox preference changes (should) happen right away. If they don't, quit your browser, then reopen it.

You can be bold and select different Action(s) to see what happens.

2.4. Flash - Chrome - How do I enable the plugin?

These instructions will take you to an Adobe support page.

Enable Flash Player for Google Chrome

2.5. Flash - Firefox - How to work around an update is available message.

Adobe Flash Player (AFP) is updated often because it is an inherent security risk. Many browsers turn off AFP automatically. Because many web sites are eliminating AFP and we strive to update Flash quickly, you usually don't need to work around it.

1. An update to Adobe Flash Player is available.

This is what the primary message looks like. It appears automatically. Click "REMIND ME LATER" to dismiss it.

2. Quit Firefox.

FileWave will update your laptop silently and in the background. Connect to the Internet for about 10 minutes (at school). It may take longer (or not update at all) when you are away from school. Your browser, however, won't know if AFP is updated until after it is quit, then started again.

Note: Whenever you encounter an issue on your computer, the tech department recommends you quit the application. If quitting doesn't work, restart your computer.

1. Click Firefox > Quit Firefox.

3. Begin your Firefox work around

1. Start Firefox
2. Click Tools > Add-ons.

4. about:addons

1. Click Plugins to view all your Firefox plugins
2. The name of the plugin column.
3. A date and description of the plugin.
4. Tell Firefox when or how to use the plugin.

5. Shockwave Flash 24.0.0.221

1. Hover anywhere over the plugin name to view the version. (This is the AFP version as of 2017-02-20.)
2. Click on the dropdown menu to choose how to handle the plugin. Even though it is a security risk, I choose "Always Activate". Most security experts discourage this setting for AFP.

6. Test Adobe Flash Player

Visit about Adobe Flash Player to see what version your browser is using.

2.6. Flash - How Do I Check My Version?

Online viewing

• How Do I Check My Version of Flash?

 

2.7. How to Deal With Pop-up Blockers in Firefox

Online instructions

• How to Deal With Pop-up Blockers in Firefox.

2.8. How Do I Activate the Silverlight Plugin in Firefox?

Online instructions

• How Do I Activate the Silverlight Plugin in Firefox?

2.9. How Do I Activate the Silverlight Plugin in Safari?

Online instructions

• How Do I Activate the Silverlight Plugin in Safari?

2.10. How do I enable the Java Applet plugin in Firefox?

Online

• How do I enable the Java Applet plugin when Firefox has disabled it?

2.11. How do I enable the Java Applet plugin In Safari?

Online version

• How do I enable the Java Applet plugin In Safari?

2.12. How to Re-Enable Copy & Paste on Annoying Sites That Block It

Online: How to Re-Enable Copy & Paste on Annoying Sites That Block It

This article leads you step-by-step to disable the annoying website practice of disabling copy/paste.

"Cmd+C and Cmd+V (Ctrl+C and Ctrl+V for Windows folks) are second nature to most of us, so it's very frustrating when sites like PayPal don't let us use them."

Miller, Nicholas. "How to Re-Enable Copy & Paste on Annoying Sites That Block It." Digiwonk. Wonderhowto.com, 2015. Web. 02 Feb. 2016. <http://digiwonk.wonderhowto.com/how-to/re-enable-copy-paste-annoying-sites-block-0155910/>.

 

2.13. How Do I Remove Adware?

Surf with your eyes open!

Staff laptops are particularly vulnerable because they are admin users. Student laptops seem to pick up browser extensions that cause heartache.

"But I didn't do anything."

Often, as we use our web browsers, despicable websites (MacKeeper, Softonic, Download) love to wrap adware, and other carcinogens around legitimate software downloads. Furthermore, detestable people try to contaminate your computer during your surfing to their site.

Consequently, without knowing it, one malefically installs malignant software. I highly recommend you read this thesafemac.com paragraph describing a typical manipulation tactic. Malware corruption can occur to students and staff, but staff tends to be more vulnerable.

Feel uncomfortable if, out of the blue, your browser says to you, "Hey, you've got problems, or I can help remove that virus from your computer." The biggest lie, of course, is a message along the lines of "Trust me." If you have deliberately initiated a (legitimate) download, or are following instructions from a reliable, trustworthy source, you are likely OK.

The Safe Mac (@thomasareed, @thesafemac) is a reliable and trustworthy site for learning more about Mac malware.

Students

All

1. Quit downloading, and stop sharing, your illegitimate and illegal files from Eastern European, Asian, Torrent, et al. sites.
2. It is your assigned RPS computer. Never, ever let anyone else use it! Tell them the tech dept said so.
3. File a Help Request.
4. Ask your teacher for permission to get online during class, and then call the tech dept to take a look-see.

High school

• Come visit the tech dept in RHS 402.

Staff

1. Don't respond affirmatively to uninitiated software install requests that you didn't deliberately seek out.
2. It is your assigned RPS computer. Only let someone else use it in your classroom, in your presence.
3. File a Help Request.
4. If your browser is hiccuping, try running AdwareMedic from The Safe Mac.

 

2.14. Safari - Develop menu > Clear Caches

Safari preferences

Brute force: History

See if clearing only the cache works. Clear History... is a scorched Earth approach to fixing browsing issues.

1. Click History menu
2. Click Clear History

Brute force: History

1. Start with the least amount of time: "the last hour"

Open a new browser window. See if that fixed the problem.

2. Keep working down the list. Keep closing and reopening a new window. Quit and reopen Safari.
   

3.1. Google Docs: Find command

"You can find and replace words in a document, spreadsheet, or presentation with Google Docs, Sheets, and Slides." -- "Search and Use Find and Replace - Computer - Docs Editors Help." Google. Web. 15 Sept. 2017. .                         

1. Accessing Find

1. Press & hold: ⌘ + f (the + is not pressed, it indicates the order in which to press & hold keys). The Find box will open.
2. The ellipsis indicates there are more options available. These options are not always available in a google doc or sheets. The additional options are not covered in this document.

2. Finding matches

1. As you begin typing...
2. Matches are highlighted.

3.2. Google Drive: Getting there from gmail

Getting to other Google services from your inbox is easy, peasy

1. Assuming your Google mail inbox is already open

Your list of services may be in a different order. You may have to scroll down to find the Drive icon.

1. Click on the waffle icon at the top right of your inbox
2. Click Drive

2. My Drive - Google Drive

A list of your documents appears.

1. Get familiar with "Search Drive" to find and open your documents and documents shared with you.

3.3. Google Drive: How Do I Archive My Files?

Ravenna Public Schools’ users should archive their laptop files at the end of the year. Your laptop will be reformatted, and all files deleted, beginning immediately after they are turned in. If you haven’t made an archive, your files are gone.

Archiving takes a current "snapshot" of your files. If you make any change to any file, an archive is not updated automatically. You must follow these instructions to copy changed files to your archive again.

Your Ravenna Public Schools Google drive must be setup before proceeding. Please refer to the help document titled, "How Do I Set up Google Drive On My Computer?" When Google Drive is setup, begin with step 1 below.

1. About your RPS Google Drive

Each user has unlimited storage in their student (@rpsstudents) or staff (@ravennaschools.org) account. This means the contents of your laptop can be archived (transferred) in its entirety to your Google drive. Unfamiliar with Google Drive? ‪Meet the new Google Drive .

1. Click the Google Drive icon.
2. Click "Open your Google Drive folder".

2. Open a second Finder window

You need two Find windows open. You opened the first one in the previous step.

1. Verify Finder is the current program.
2. Click File
3. Click New Finder Window

3. Arrange the Windows so they are side-by-side

Your windows might look different.

4. Create a folder in Google Drive to archive your files

Create a folder in your Google Drive folder.

• Your Google Drive began synchronizing files as soon as you installed it. You may see files on your Google Drive already.

1. Click the Google Drive folder.
2. Create a new folder and rename it "My Archives" without the double quotes. Below the folder "My Archives" is highlighted. Sometimes it is necessary to rename your file.

Double-click "My Archives" to open the folder.

5. Drag files from your account to "My Archives" folder

You are going to drag files or folder from your Home Directory to the folder called "My Archives." You can drag each item individually or all at once.

1. Click the window with your files.
2. Click the Finder menu > Edit > Select All.
3. Deselect Google Drive. Press and hold the ⌘-command, then click Google Drive to unhighlight it.

You may have thousands of files to transfer. The tech department expects that connecting to RPSBulldogs and making the transfer at school will transfer your files the fastest.

 

6. Patience

Make sure you leave plenty of time for the copy to finish. The time will vary depending on how many files you need to transfer.

3.4. Google Drive: How Do I Transfer Content?

If you want to transfer Google content you created in your RPS domain (@ravennaschools.org or @rpsstudents.org) this is how. It is especially relevant if you are leaving Ravenna Public Schools.

1. Transfer email and docs to a personal account

1. Click your Google Account icon in gmail.
2. Click My Account.

2. My Account

Look for the Personal info & privacy section.

Click "Control your content."

3. Control your content

Click START TRANSFER

4. Transfer your content

Follow the Google instructions to complete your transfer.

3.5. Google Groups: Managing members

Google Groups makes it easy for groups of people such as project teams, departments, or classmatesto communicate and collaborate. You can send an email to everyone in a group with one address, invite a group to an event, or share documents with a group. You can also create an online forum to discuss a popular technology or answer questions about a product.-- "Get Started with Groups  Google Learning Center." Google.  Google, n.d. Web. 13 Oct. 2017.  .

This is an alternative way to email all parents, all students, or different subsets of each in different hours of the same class.                                  

1. Contact the tech department

The tech department will create your group for you.

2. From your @ravennaschools.org email

1. In your inbox, click on the waffle icon.
2. Find the Groups icon. Your look may differ from the image below.

3. Google Groups

Click on My groups

4. My groups in ravennaschools.org - Google Groups

Look for your intended group.

1. The tech department will have made you an Owner
2. so you can Manage the group. Click Manage.

5. Google Groups

You will see tech dept personnel as owners. If needed, this permission can help us troubleshoot more effectively.

1. Click Direct Add members

 

6. Enter email addresses

1. Emails can be typed or copied/pasted into this space.

3.6. How Do I Delete An Old Contact in GMail for Education?

Online instructions

• How Do I Delete An Old Contact in GMail for Education?

3.7. How Do I Turn On Notification Rules for Google Sheets?

How Do I Turn On Notification Rules for Google Sheets?

You will redirected to Evernote.com

3.8. How Do I Set up Google Drive On My Computer?

Click the link for online directions.

• How Do I Set up Google Drive On My Computer?

Enhanced Google Drive knowledge development

• Welcome to the Google Drive Help Center

3.9. How Do I Restore My Google Drive?

The error message, "Google Drive cannot continue syncing because your Google Drive folder is missing." is displayed. You must disconnect and sign in again with the Google Drive application.

Online instructions

• How Do I Restore My Google Drive?

3.10. How Do I Get To My Google Drive Without a Direct Link?

Online instructions

• How Do I Get To My Google Drive Without a Direct Link?

3.11. How Do I Find Groups on ravennaschools.org?

"To send an email message to a group/distribution list, how do I do that? I see that when I get a group email, for example, from the Middle School it says [RMS]. How would I go about sending an email to that group (or any group)? Are there any groups other than RHS, RMS, BCH, AD TEAM or STAFF?"

Click the link for online directions.

• How Do I Find Groups on ravennaschools.org?

Enhanced Google Groups knowledge development.

• Welcome to the Google Groups Help Center

3.12. How Do I Handle SPAM In My Inbox?

Online instructions

• How do I handle spam in my inbox?

3.13. How Do I move missidentified SPAM to my Inbox?

Online instructions

• How Do I move missidentified SPAM to my Inbox?

 

3.14. PSA don’t click on random Google Doc links

So you clicked the link. Here's what to do.

Some instructions adapted from Franceschi-Bicchierai, Lorenzo. "Someone Hit the Internet with a Massive Google Doc Phishing Attack." Motherboard. Web. 04 May 2017.

1. Open your inbox

1. Click your account image in the upper right corner.
2. Click My Account.

2. My Account

1. Look for Sign-in & security
2. Click Connected apps & sites

3. Sign-in & security

1. Click MANAGE APPS

4. Apps connected to your account

Scroll down looking for "Google Apps" (not shown in this screenshot). NOTE: "Google Drive" is NOT, repeat NOT, the same as Google Apps and should not be chosen.

From the Motherboard article, "Locate the 'Google Doc' app. This looks totally legitimate, but it's actually not. If that's the malicious app that's gotten access to your account after you clicked on the link it should have a recent 'Authorization Time.' Now, click on that Google Docs app and click 'Remove'."

3.15. SPAM: Anatomy of a suspicious email

Looking for clues that an email is dishonest or disreputable.

1. You think you've received a suspicious email

Sometimes spam gets through the Google email filter. There are many reasons for this. In this case, Google appears to "know" it is SPAM but sends it to your inbox anyway. That's because emails from @ravennaschools.org (and other domains) accounts are whitelisted.

2. Breaking it down: The Subject line

Is the Subject line sketchy?

1. Were you expecting a email from this person that shares a Google doc? Does the text of the message "sound" like previous emails from this person? Is the topic something they would share with you even if they didn't forewarn you?

If not, follow up via a phone call, or separate email to confirm they sent this.

3. Breaking it down: Get more details

Checking some details may give you insight. NOTE: This is a legitimately forwarded message to me. There is no indication of malfeasance in this screenshot.

1. Click the down triangle to open the delivery details. Again, this is a legitimate forwarded email, so the screenshot looks ok.

4. Breaking it down: Suspicious stuff

This example looks at the forwarded message. You would see similar things if you were looking at the details described in the previous step.

1. You don't know the Sender.
2. You are not the Recipient.
3. The message is generic. There are no details that "sound" like a sender you would know or even expect to get an unexpected email from them.

Conclusion. This appears sketchy. Confirm the person sent this email via a different method. I prefer calling.

5. Consider using a screenshot rather than forwarding.

It is OK to notify the RPS tech department about your concern. Forwarding a suspicious email, however, may not be the best way to ask.

Attaching a screenshot to a different email reduces the chance of spreading whatever contagion might be lurking at the end of this link.

3.16. SPAM: Report an email to Google

Sometimes spam gets through the Google email filter. There are many reasons for this. In this case, Google appears to "know" it is SPAM but sends it to your inbox anyway. That's because emails from @ravennaschools.org (and other domains) accounts are whitelisted.

1. A suspicious email

You've identified the email as SPAM.

1. Click the "Report Spam" tab.

2. A suspicious email

Pick "Report spam" or Mute. Click "Learn more" for further details.

4.1. How Do I Display on the RHS Conference Room TV?

Online instructions

• How Do I Display on the RHS Conference Room TV?

4.2. How Do I Change My Network Connection?

Online instructions

• How Should I Change My Network Connection?

 

4.3. How Do I pickup someone else's ringing extension?

Provided each extension has the appropriate permissions in place, you can take a call from another extension by using the. . .

• 'Pickup' softkey on the IP230 and above phones. Follow the prompts on the LCD.
  
• *13 + extension on a ShoreTel115. 

4.4. How do I (re) sync the podium mic and base

The mic and base sometimes lose connection. Here is how to connect them..

4.5. How Do I retrieve voice mail messages?

What to do when you have a blinking red light on your telephone.

1. Red light is blinking

1. Lift handset. Listen for dial tone.
2. Press voicemail button. Listen for VM chime.
3. Enter your password....followed by
4. # (pound sign)

Listen to, and follow the prompts to continue.

2. ShoreTel Phone Courses

ShoreTel University offers ShoreTel Phone courses. These short videos highlight the capabilities of RPS' telephones.

4.6. Podium: Using the RMS computer lab "dog house"

The computer lab teacher podiums have a special controller for the document camera, PC and projectors.

1. The Dog House Home Screen

This is the home screen. When the screen is off (black), tap the screen to view the controls.

1. Tap to return home (this screen). The Home icon is available on all menus.
2. Tap to power on projector 1 or 2. Tap both icons individually to turn them both on.
3. Tap to turn off each projector individually.
4. Tap to turn both projectors off at the same time. It doesn't matter if one or both projectors are on when you tap.

2. After tapping Proj 1 or Proj 2 on the home screen

It doesn't matter which projector icon you want to control. Choosing either projector icon controls them both. Both projectors will show the same output. The computer labs do not display one source on projector 1 and a second source on projector 2.

1. Tap to select PC as the source.
2. Tap to select the document camera as the source.
3. Tap to select a video iPod as the source. It is unlikely you have a video iPod. Apple deprecated them around 2008.
4. Tap the Home icon to return. You must go home to get to the "All OFF" icon.

4.7. Telephone: Which port is which?

It is important that the cables are plugged into the correct port.

It doesn't matter which phone. All our phones have the same ports

1. The cable coming from the wall plugs into the network port.
2. The cable that plugs into your computer comes from the computer port.

5.1. Blocked website? Check the filter list.

If you encounter a "blocked" website you can, "check the classification of a URL in the Trustwave (M86) Filter List database" for the reason. Once you've checked it, there is a link to "Submit a site for review." You do not need to clear this with the technology department.

You will, however, need to involve the technology coordinator if you submit a site for review and the filtering continues after receiving a response from the vendor.

6.1. How Do I Access Employee Forms?

 “Employee forms can be found on the district website under Resources. This will be the place to go for accidents forms, leave requests, conference requests, etc. Employees will need to log in to Resources to access the forms and nearly every form is fillable. This is different from (previous years) where staff members were given a folder that contained the forms . . . .” Jeany Robinson via email 16-Aug-2013

1. Ravenna Public Schools

Go to Ravenna Public Schools website

1. Click the Resources tab.
2. Click the Employee Resources option.

2. Employee Login

1. Use your "ra" credentials for your login
2. Click Login

3. Employee Resources page

Scroll down to find the Employee Forms and more (not shown) !

6.2. How Do I Update My ravennaschools.org Profile?

Online instructions

• How Do I Update My ravennaschools.org Profile?

7.1. How Do I Report A Desired iOS App Purchase in Helpspot?

Ravenna Public Schools (RPS) uses FileWave (FW) as a "Mobile Device Management (MDM) solution." An MDM is Apple's solution to "get apps and books into the hands of (RPS) users quickly and easily." Using an MDM requires a purchase, by RPS, of software and hardware via an educational institution store setup by Apple.

Here is how to report the apps that you find in the iTunes store to the tech department. This will reduce the tech department's challenge(s) in identifying the exact app you desire.

1. Start iTunes

You will want to click the following:

1. The "Apps" icon. Click the ellipsis icon to select "Apps" if the Apps icon is not showing
2. Verify you are in the App Store
3. If necessary, click the iPad tab
4. If necessary, use the search to find an iOS app.

2. Browsing the Education category in the App Store

1. Beneath the "App Store ∨" menu . . . 
2. is an "All Categories ∨" menu. Click "All Categories ∨" to expand the menu as shown.
3. Click the "Education" category.

3. The Education Category

1. The example will continue by clicking the "Seesaw: The Learning Journal" icon.

4. Here is the vital information to include in your help request.

1. The entire title of the app exactly as it appears, "Seesaw: The Learning Journal." without the quotes.
2. The entire publisher's name exactly as it appears, "Seesaw, Inc"
3. The iTunes Store link in case the tech department needs more information. This link is very important to include.
4. Next to "Get" is another ∨ symbol (can't see ∨ in the image). Click the ∨
5. Click "Copy Link".  Though it will look like nothing happened, the link to this page in the iTunes Store is placed in the clipboard. You can then paste this link into your help request.

5. RPS Technology Dept

You have all the information needed to "Submit a Request" to the tech department.

7.2. How Do I Try To Install iPad Apps Manually

Online Instructions

• How Do I Try To Install iPad Apps Manually

 

8.1. Copiers: Create User Login Presets

To send a print job to the copier, your account code must be “sent” each time you print. Here is how to set your printing preferences to do that.

1. Have something to print

To setup your printer "Presets:" You must have something to print. This example uses TextEdit.

2. File > Print dialog

Print dialog description

1. Printer: set to RHS-403C.
2. Presets: set to Defaults. The preset "Defaults" will print to printers, but not copiers. You do not want to use "Default Settings" when printing.
3. If this says Show Details, click it to see Hide Details and expand the print dialog.

3. Switch Printer: to a copier.

Click on the list of printers and click a copier name. It doesn't matter which copier, it must be a copier.

4. Select the User Login option

Each program displays the printer options in slightly different spots. Your printer dialog box might look (a lot) different.

1. Click the printer options
2. Click User Login

5. User Login Information needed

You are not ready to print yet. So, don't.

1. Click "on" User Login
2. Click "Use Specific Name".
3. Enter your name aka Access Code. Your 4-digit Access Code corresponds to Name:

6. Save your User Login information as a preset to use later.

Click "Save Current Settings as Preset..."

7. Preset options. Very important.

1. Type a descriptive name. "User Login" without the quotes is a good one.
2. CRITICAL: Click the "All printers" option. Did you notice this selection is critical?
3. Click OK.

8. Ready to print

1. Printer: is set to a copier.

2. Presets: is set to User Login (it is not set to "Default Settings).
3. Click Print.

8.2. Home Printing: Getting started

You should be able to use your home printer by adding it to your printer list. Whether you have a USB, wireless, or network printer at home, Here is how to use the Help Center to get you started.

• Click the Help menu option at the top of the screen.
• Type in the following Search without the quotes, "set up a printer". I clicked the first selection in my list.
• The intro paragraph gives you some valuable background including, "Most USB printers and AirPrint-compatible printers are added to the list automatically when you first use them."
• Choose the USB, wireless, or network instructions based on your home setup.
• Students: If the print driver isn't available on your computer, you may not be able to install the printer drivers.

A screenshot from a first print at home.

8.3. How Do I Send Confidential Documents to the Copier? Part 1 of 2

Online Instructions

• How Do I Send Confidential Documents to the Copier? Part 1 of 2?

 

8.4. How Do I Send Confidential Documents to the Copier? Part 2 of 2

Online instructions

• How Do I Send Confidential Documents to the Copier? Part 2 of 2?

 

8.5. How Do I Create A Labels Preset?

Online Instructions

• How Do I Create A Labels Preset?

 

9.1. How Do I Change My PDF Program?

Online instructions

• How Do I Change My PDF Program?

9.2. How do I save youtube videos on my computer?

Online Instructions

• How do I save youtube videos on my computer?

9.3. How Do I Run Malwarebytes Anti-Malware?

Online Instructions at Evernote

• How Do I Run Malwarebytes Anti-Malware?

 

9.4. How Do I Send Large Files to Someone via wetransfer.com?

Online instructions

How Do I Send Large Files to Someone via wetransfer.com?

 

10.1. Blackboard Collaborate: Playback issue

From a Ravenna Public Schools tech dept telephone call with Blackboard Collaborate tech support on 2017-09-12,

"For recordings of sessions created in the Session Administration System (SAS), Blackboard Collaborate requires that you download a new .JNLP or .COLLAB file each time you want to play a recording." -— Blackboard KB article (attached)

If you are having trouble with BB Collaborate, be sure to download the "player" file every time before you try it again.

10.2. Big Ideas Math: Textbook download

Sometimes it is nice to have an electronic copy of your textbook. Here's how to use iBooks to view it on your computer.

1. Your BIM Resources

Use clever.com to gain access to your BIM account

1. Click Download eBooks.

2. Your eBooks

Click the eBook icon.

3. Find your eBook

1. Usually you download files into the Downloads folder. Look here for your eBook.
2. Double-click the ePub book and it will open in iBooks.

10.3. Clever: How Do I sign In?

Clever keeps educational applications rostered and up-to-date. We make using software in schools as easy as ABC." --Clever.com

Ravenna Public Schools uses Clever to make logging in to district apps a one-time thing.

1. The Clever Portal

Open a browser and surf to RPS' Clever Portal

1. Click "Log in with Active Directory."

2. Sign In with your RPS credentials

1. Type your RPS user name. Add "@maisdad" without the quotes after your rausername.
2. Type your password.
3. Click Sign in

3. Clever | Applications

The software or web sites available to you are listed. Click on them to start.

10.4. DRC Insight Browser: How Do I Start?

"Data Recognition Corporation (DRC), in partnership with Michigan Department of Education’s Division of Accountability Services (DAS)" has created the Insight browser for M-Step testing.

1. Make Finder your current application

There are many ways to locate the DRC Insight browser. You may chose to find it a different way.

1. Click the Happy Mac icon on your Dock.

2. Go to the Applications folder

1. The previous step made Finder your current program.
2. Click the Go menu
3. Click Applications

3. Applications

1. The screenshot is in list mode (highlighted by the red circle). Your view of the applications folder may look different.
2. Find, then double-click the DRC INSIGHT v7.1.0 Online Assessments folder.

4. DRC INSIGHT Online Assessments

Double click the DRC INSIGHT Online Assessments app

5. DRC INSIGHTS splash page

1. Click Michigan to proceed.

6. DRC INSIGHTS Available tests

Click on your selection.

11.1. Finder: Home base

Represented by the blue icon with the smiling face, the Finder is the home base for your Mac." -Mac Help

1. Dock - your Dock will look different

1. Program (apps, software) icons
2. Files and Trash icons

2. Get to the Finder

1. Click the Happy Mac icon in your Dock.

11.2. Finder: Viewing all your applications

"Represented by the blue icon with the smiling face, the Finder is the home base for your Mac." -Mac Help

1. Dock - your Dock will look different

1. Program (apps, software) icons
2. Files and Trash icons

2. Get to the Finder

1. Click the Happy Mac icon in your Dock.

3. Finder > Go > Applications

1. Click the Go menu
2. Click Applications

4. The four view options

• (1) Icon         (2) List
• (3) Column   (4) Cover Flow

Scroll up & down to find your program

11.3. Dock: Adding a program for convenience

"The Dock is a convenient place to keep items you use frequently. You can add or remove items from the Dock, make it larger or smaller, or even hide it altogether." --Mac Help

Keep in Dock

Start the program. If the program icon icon is not in your Dock already, it will appear near the right side of the Dock.

1. Right-click the icon.
2. Click Options
3. Click Keep in Dock

Note: You may slide the program icon around on the Dock to put it in a different position after it is kept in the Dock.

 

11.4. System Preferences: Change Flash preferences

These instructions will work for any Flash requests for access. BE WARY of requests that appear spontaneously!  You should be initiating the request. Spanish classes make use of Lingt.com for listening to and recording pronunciations. This should help Safari and Flash to work together nicely with lingt.com.

1. Flash - Safari - Set Preferences

First things first.

Set your Flash preferences in Safari. Then return to these instructions.

2. Open your Mac's System Preferences

System Preferences can be selected from the Apple menu.

1. When System Preferences open, look for Flash Player in the bottom row.

3. Camera and Mic setting

1. Click on the Camera and Mic tab
2. Click on the Camera and Microphone Settings by Site

4. DO NOT MAKE THESE CHANGES FOR JUST ANY WEBSITE!

If you don't want to grant Allow access, then leave access at Ask me.

1. Change the HTTPS and Other options.
2. Select the Allow option
3. Click Close

11.5. How Do I Check My Double Click Setting?

Online instructions

• How Do I Check My Double Click Setting?

11.6. How Do I See Auto Starting Applications In My Account?

Online Instructions

• How Do I See Auto Starting Applications In My Applications?

11.7. How Could I Use AirDrop to Transfer files (wirelessly) From a Mobile Device?

Online instructions

• How Could I Use AirDrop to Transfer files (wirelessly) From a Mobile Device?

11.8. How Could I Use Bluetooth to Transfer Pictures From a Mobile Device?

Online instructions

• How Could I Use Bluetooth to Transfer Pictures From a Mobile Device?

12.1. PowerSource (faculty): Sign in?

Online instructions

• How Do I Sign In to PowerSource?

12.2. PowerTeacher Pro (faculty)- Viewing student emails

Launch PowerTeacher Pro

1. PowerTeacher Pro

1. Click Class
2. Click Email Class

2. PowerTeacher Pro

If a student has an email assigned, it appears in the STUDENT EMAIL column.

1. Using the column check box, you can select all (or many) students at once.
2. Using the student(s) check box, you can select a subset of the students.

3. Build Email list

Scroll to the bottom of your Email Class screen.

1. The tech department (typically) uses the Delimiter type: Comma
2. Click Build List.
3. The highlighted email address(es) will appear in this space.

13.1. Software - DynaCal mobile

DynaCal provides a mobile version of calendar.ravennaschools.org. Here is how to get the link to your phone.

1. RPS Calendar home page

1. Go to calendar.ravennaschools.org
2. Click on the MOBILE icon.

2. DynaCal Mobile

1. Click on the mobile link to go there immediately.
2. You can also text the mobile link to your device.

13.2. Excel: Save as a .csv (Comma Separated Values) file

Screenshots are created from Excel 2016 for Mac. Your version of Excel should be similar.

1. Your Excel (.xlsx) spreadsheet

1. Click File
2. Click Save As

2. Change the file format

There are two different csv formats shown below. I have highlighted one for this document. If this doesn't work, try CSV UTF-8 (or any others including txt formats).

1. Click the pop up menu following the text, "File Format:". The pop up menu is already open.
2. Click the file format conversion option
3. Click Save

13.3. FileWave: Install OS Updates.

Apple sends out OS software updates that require a restart. The tech department prefers to give our users an option on when to install this software. FileWave's red sail appears in the main menu when software updates are available.

1. The FileWave icon

The red sail is in Finder menu bar. Your menu bar may look different.

2. Install Software

1. Click the red sail
2. Click Install Software...

3. The FileWave Kiosk opens

The kiosk opens and shows "All" software updates. The list includes regular programs and OS updates. The tech department puts OS Updates that require restarts here. Note: Installing a program doesn't (usually) require an update.

1. Click on OS Updates to narrow your options.

4. Install the OS Updates

1. Click Install button on each row to begin installing. You may click more than one install at a time.

5. Installation

The software begins downloading and installing.

6. FileWave checks for running programs.

It's easier if you close all your programs beforehand, but if you forgot or missed any, FileWave lets you know.

1. You can go to each program and exit each one manually.
2. You can click "Quit All" to let FileWave quit the programs for you.
3. NO, NO, NO, never, never, "Delay". It seems more people contact us with issues when people "Delay".

7. Install will begin

1. FileWave begins counting down to installation or
2. You can click Start installation to begin immediately.

8. FileWave Installer begins

PATIENCE, PATIENCE, PATIENCE!

• The FileWave Installer will complete unless you interrupt it. Never interrupt it. How long an install takes depends on the update. Start it when you have time to walk away.

PATIENCE, PATIENCE, PATIENCE!

9. Restart

You'll need to login after the restart.

10. What is success?

An OS update cannot be uninstalled. Hence, Uninstall is grayed out. Congratulations!

13.4. FileWave: Force verify your files?

This is how to manually initiate Verify to fix apparently malfunctioning applications. Your device will automatically Verify every 24 hours if connected to the Internet. The FileWave Kiosk contains an info pane with a Verify button for the user to initiate a request to the server to verify, update, and repair any associated Filesets. This is the identical method the tech dept uses to fix your files.

Since spring 2016, your device can check in with the Ravenna Public Schools FileWave server from external locations. You do not need to be onsite. How long Verify takes depends on the speed of the Internet connected network you use.

1. Get your RPS device connected to a wired, or wireless, network with access to the Internet.

How you get connected will depend on your location.

2. Open the FileWave sail by clicking it.

If the FileWave sail is not showing, wait patiently. It may take 2-3 minutes for your device to check in with the FileWave server after getting online.

1. Click Client Info...

3. FileWave Kiosk

1. Click Verify (once) to begin verifying files. Verify takes "awhile."
2. The Status: message line should tell you what is happening with FileWave. Assuming your Server Connection: status is "connected" a Verify will take some time. Patience please.
3. Other information regarding your device and FileWave appears here.

4. FileWave Kiosk

Status: will begin alternating between Running... (shown) and Check for a new model in 'nn' seconds. This means Verify is finished.

Try opening the troublesome program now. If it still doesn't open, update your help desk request for further intervention by the tech dept.

13.5. Examview: Change the default Save

YouTube screen recording

• How do I change the default save location in Examview 8?

 

13.6. How to setup the Display Menu app

Online instructions

• How to setup the Display Menu application

13.7. MUNIS (staff): Change your login password

"Everyone will need to log into Dashboard using Internet Explorer (IE) browser and change their password. If (your) password expires before they change it - password will default back to NeedNew1." --copied from an A. Shavalier email dated Mon, Oct 23, 2017 at 9:14 AM

1. MUNIS Dashboard

Using Firefox, instead of IE, seems to successfully change your MUNIS password. Browse to the MUNIS Change password Dashboard

1. Type in your user name and current password. If you are uncertain about your current password, try "NeedNew1" without the quotes.
2. Type in your new password. Use a password that meets Tyler's requirements.
3. Click Submit

2. Double check your password change

1. Type your username
2. Type your new password
3. Click Log In

3. Home Page

Proceeding further from here does require IE.

1. Click Log Out.

4. You've successfully completed these instructions!

13.8. MUNIS for Mac (staff): First start

Tyler Technologies provides a macOS native application. RPS users shouldn't use their Windows 7 guest operating system after 2017-10-25.

1. Open the Applications folder

Find the GDC folder in your Applications folder

2. First time starting the GDC program

1. Double-click the gdc icon.

3. Genero Desktop Client (GDC)

1. Move your mouse between the columns until the <|>  (double sided arrow) appears.
2. Drag the <|> to the right to expand the column.

4. Enter credentials

You created your own password earlier.

1. Enter your MUNIS credentials.
2. Click OK

5. Host key is not cached

1. Click Accept. This scary looking warning appears the first time.

6. Terminal

Press the return (↩ ) if (or whenever) this window appears.

1. Click the red button to dismiss (if necessary).

7. Establish a connection

1. Click "Yes to All" (not shown) if it is presented to you.

Answer Yes to any of these "establish a connection, but has not the correct key" prompts.

8. Munis App Center - RAVENNA PUBLIC SCHOOLS - username - date

Hello MUNIS! Begin using!

9. Yippee!

Congratulations! You've successfully completed these instructions!