Home → User Self Service

User Self Service

• 1. Enhancing Your Issue Reporting
  • 1.1. HelpDesk: Submitting a new request
  • 1.2. Provide Details To Your Request
  • 1.3. Shortcuts for taking pictures of the screen
  • 1.4. How Do I Start Activity Monitor?
  • 1.5. How Do I Create a HelpSpot Login To View Previous Requests?
• 2. Browsers
  • 2.1. Flash - Safari - Set Preferences
  • 2.2. Flash - Safari v11.0.2 - Preferences
  • 2.3. Firefox: Set preferences for PDFs to "Preview in Firefox"
  • 2.4. Flash - Chrome - How do I enable the plugin?
  • 2.5. Flash - Firefox - How to work around an update is available message.
  • 2.6. Flash - How Do I Check My Version?
  • 2.7. How to Deal With Pop-up Blockers in Firefox
  • 2.8. How Do I Activate the Silverlight Plugin in Firefox?
  • 2.9. How Do I Activate the Silverlight Plugin in Safari?
  • 2.10. How do I enable the Java Applet plugin in Firefox?
  • 2.11. How do I enable the Java Applet plugin In Safari?
  • 2.12. How to Re-Enable Copy & Paste on Annoying Sites That Block It
  • 2.13. How Do I Remove Adware?
  • 2.14. Safari - Develop menu > Clear Caches
• 3. Google Apps
  • 3.1. Google Docs: Find command
  • 3.2. Google Drive: Getting there from gmail
  • 3.3. Google Drive: How Do I Archive My Files?
  • 3.4. Google Drive: How Do I Transfer Content?
  • 3.5. Google Groups: Managing members
  • 3.6. How Do I Delete An Old Contact in GMail for Education?
  • 3.7. How Do I Turn On Notification Rules for Google Sheets?
  • 3.8. How Do I Set up Google Drive On My Computer?
  • 3.9. How Do I Restore My Google Drive?
  • 3.10. How Do I Get To My Google Drive Without a Direct Link?
  • 3.11. How Do I Find Groups on ravennaschools.org?
  • 3.12. How Do I Handle SPAM In My Inbox?
  • 3.13. How Do I move missidentified SPAM to my Inbox?
  • 3.14. PSA don’t click on random Google Doc links
  • 3.15. SPAM: Anatomy of a suspicious email
  • 3.16. SPAM: Report an email to Google
• 4. Hardware
  • 4.1. How Do I Display on the RHS Conference Room TV?
  • 4.2. How Do I Change My Network Connection?
  • 4.3. How Do I pickup someone else's ringing extension?
  • 4.4. How do I (re) sync the podium mic and base
  • 4.5. How Do I retrieve voice mail messages?
  • 4.6. Podium: Using the RMS computer lab "dog house"
  • 4.7. Telephone: Which port is which?
• 5. Filter
  • 5.1. Blocked website? Check the filter list.
• 6. Employees
  • 6.1. How Do I Access Employee Forms?
  • 6.2. How Do I Update My ravennaschools.org Profile?
• 7. iPad
  • 7.1. How Do I Report A Desired iOS App Purchase in Helpspot?
  • 7.2. How Do I Try To Install iPad Apps Manually
• 8. Printing & Printers
  • 8.1. Copiers: Create User Login Presets
  • 8.2. Home Printing: Getting started
  • 8.3. How Do I Send Confidential Documents to the Copier? Part 1 of 2
  • 8.4. How Do I Send Confidential Documents to the Copier? Part 2 of 2
  • 8.5. How Do I Create A Labels Preset?
• 9. Software: Not categorized
  • 9.1. How Do I Change My PDF Program?
  • 9.2. How do I save youtube videos on my computer?
  • 9.3. How Do I Run Malwarebytes Anti-Malware?
  • 9.4. How Do I Send Large Files to Someone via wetransfer.com?
• 10. Software: Curriculum
  • 10.1. Blackboard Collaborate: Playback issue
  • 10.2. Big Ideas Math: Textbook download
  • 10.3. Clever: How Do I sign In?
  • 10.4. DRC Insight Browser: How Do I Start?
• 11. Software: macOS
  • 11.1. Finder: Home base
  • 11.2. Finder: Viewing all your applications
  • 11.3. Dock: Adding a program for convenience
  • 11.4. System Preferences: Change Flash preferences
  • 11.5. How Do I Check My Double Click Setting?
  • 11.6. How Do I See Auto Starting Applications In My Account?
  • 11.7. How Could I Use AirDrop to Transfer files (wirelessly) From a Mobile Device?
  • 11.8. How Could I Use Bluetooth to Transfer Pictures From a Mobile Device?
• 12. Software: PowerSchool & PowerTeacher
  • 12.1. PowerSource (faculty): Sign in?
  • 12.2. PowerTeacher Pro (faculty)- Viewing student emails
• 13. Software: Programs & Applications
  • 13.1. Software - DynaCal mobile
  • 13.2. Excel: Save as a .csv (Comma Separated Values) file
  • 13.3. FileWave: Install OS Updates.
  • 13.4. FileWave: Force verify your files?
  • 13.5. Examview: Change the default Save
  • 13.6. How to setup the Display Menu app
  • 13.7. MUNIS (staff): Change your login password
  • 13.8. MUNIS for Mac (staff): First start

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