Home → User Self Service → Enhancing Your Issue Reporting → Provide Details To Your Request
1.2. Provide Details To Your Request
Providing a short descriptive sentence of the issue is a good way to start.
Providing details, however, may hasten resolution.
Some common questions to answer in your request include:
- Does it happen after you restart your computer? Save your work before restarting.
Be sure to update this request if restarting solves your issue. We want to know :-)
- How often does it happen? Is the problem intermittent, or can it be reproduced?
- When does the problem occur?
- What program are you using?
- What kind of file is it?
- What is the URL (web address) you are trying to access?
- Describe the steps you are taking.
- If you get an error message, what does it say? Screenshots can help with this.
- What program(s) were open when the error occurred?
- Login issues? Include what you think are the login credentials (username / password) you attempt to use.
- If you have any attachments such as screenshots or documents, attach them to this request.
Information Services. "How To Submit A Help Desk Request." 2014. Oregon State University. 20 March, 2014. <http://oregonstate.edu/is/client-services/cn/tech-tips-using-cn/getting-help/how-submit-helpdesk-request>.
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